7750 Beedie Way Delta, British Columbia V4G 0A5

(604) 420-4050

Terms & Conditions

Effective Date: July 13, 2025

These Terms & Conditions (“Terms”) form a binding legal agreement between TelyRx (“TelyRx,” “we,” “our,” or “us”) and you (“User,” “you,” or “your”) regarding your access to and use of our website, services, mobile applications, telehealth features, and any associated products (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. ELIGIBILITY & RESPONSIBILITY

You must:

  • Be at least 18 years old;
  • Be the legal owner of the pet or an authorized caregiver;
  • Reside in the United States and in a state that permits establishment of a valid Veterinarian-Client-Patient Relationship via telehealth;
  • Use the Services for lawful, non‑commercial purposes only.

You are responsible for:

  • Providing accurate and complete information;
  • Ensuring your pet is physically located in a state where the Services are permitted;
  • Maintaining the confidentiality of your login credentials.

2. VETERINARY TELEHEALTH SERVICES

TelyRx provides access to veterinary care via remote communication platforms, including video consultations, messaging, and prescription fulfillment.

You understand and agree that:

  • Telehealth services are not a substitute for in‑person veterinary care.
  • In some states, a valid Veterinarian-Client-Patient Relationship (VCPR) must be established through an in‑person exam before diagnosis or treatment can occur.
  • The availability and scope of telehealth services vary based on state law and veterinarian discretion.
  • Not all conditions can be diagnosed or treated remotely, and the Provider will always refer you to an in-person provider upon completion of the telehealth encounter.

3. PRESCRIPTION POLICIES

Providers who provide Services through TelyRx may prescribe medications when legally permitted, based on clinical judgment and VCPR requirements.

You agree that:

  • Prescriptions are limited to what is allowed under applicable federal and state law;
  • Controlled substances and compound medications are not prescribed through TelyRx;
  • You will not misuse or divert any medication;
  • TelyRx will fulfill prescriptions through its licensed pharmacies.

We reserve the right to deny or revoke prescriptions at any time, for clinical, legal, or safety reasons.

4. FEES, PAYMENT, & CANCELLATIONS

A. Fees
Service fees are disclosed prior to purchase. Prices are subject to change.

B. Payment
You authorize TelyRx to charge your payment method for services rendered. Payment is due only after a telehealth encounter has concluded and a prescription has been issued, if appropriate.

C. Refunds & Cancellations
TelyRx may issue refunds or credits at our sole discretion.

5. USER CONDUCT

You agree not to:

  • Misrepresent your identity or your pet’s health status;
  • Attempt to bypass lawful prescription requirements;
  • Interfere with the platform, use unauthorized automation, or harvest data;
  • Post or transmit anything unlawful, threatening, defamatory, obscene, or harmful;
  • Violate any state or federal law.

6. INTELLECTUAL PROPERTY

All content, branding, design, software, and materials provided through the Services are owned or licensed by TelyRx. You may not reproduce, distribute, modify, or exploit any portion of the Services without prior written consent.

7. DISCLAIMER OF WARRANTIES

TelyRx provides all Services “as is” and “as available” with no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non‑infringement. We do not guarantee that Services will be uninterrupted, timely, secure, or error‑free, or that outcomes will be clinically successful.

8. LIMITATION OF LIABILITY & INDEMNIFICATION

The Services may contain links to third‑party websites or services that are not owned or controlled by TelyRx. You understand and agree that you’re responsible for reviewing and complying with the applicable terms that govern your use of third‑party websites or services. TelyRx will not have any responsibility for your use of or interactions with these websites or services.

THE SERVICES AND CONTENT ARE PROVIDED ON AN “AS‑IS” AND “AS‑AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, TELYRX DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES REGARDING ANY SERVICE AND ANY CONTENT AVAILABLE ON OR ACCESSIBLE THROUGH THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF ACCURACY, TITLE, NON‑INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TELYRX DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SERVICES. YOUR SOLE REMEDY AGAINST TELYRX FOR DISSATISFACTION WITH ANY SERVICE OR ANY CONTENT IS TO STOP USING THE SERVICES.

NEITHER TELYRX NOR ANY OF OUR DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, LICENSORS OR CONTENT PROVIDERS WILL BE LIABLE TO YOU (OR TO ANY THIRD PARTY CLAIMING UNDER OR THROUGH YOU) FOR (I) ANY INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF, OR INABILITY TO USE THE SERVICES OR THE CONTENT, OR (II) ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE GREATER OF (A) FEES PAID TO US BY YOU FOR THE SERVICES DURING THE IMMEDIATELY PREVIOUS THREE (3) MONTH PERIOD OR (B) $1000.00. THE FOREGOING LIMITATIONS APPLY EVEN IF TELYRX HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY OF CERTAIN DAMAGES, OUR LIABILITY SHALL BE LIMITED IN ACCORDANCE HEREIN TO THE FULLEST EXTENT PERMITTED BY LAW.

You understand that you’ll be responsible to us if a third party makes a claim against us due to your use of the Services or your violation of these Terms. You agree to defend, indemnify and hold TelyRx, its affiliates, and each of our and their respective officers, directors, affiliates, employees, contractors, suppliers, agents, and representatives (the “TelyRx Parties”) harmless from any third‑party demands, loss, liability, claims, or expenses (including reasonable attorneys’ fees) (a “Third‑Party Claim”) arising out of or in connection with your use of the Services or Content or the violation of these Terms by you or anyone using your account. We reserve the right to assume the exclusive defense and control of any Third‑Party Claim, in which event and upon our request, you’ll assist and cooperate with us in asserting any available defenses. In the event of a Third‑Party Claim, we’ll attempt to provide notice of the Third‑Party Claim to the contact information associated with your account.

9. DISPUTE RESOLUTION & GOVERNING LAW

This Agreement and any dispute, claim, or controversy arising out of or related to your use of TelyRx’s platform to access veterinary telehealth services or the services provided by Providers or Practices, including the interpretation, breach, termination, enforcement, or validity of this Agreement (collectively, “Disputes”), shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

You expressly agree that:

  • All Disputes shall first be submitted to confidential, good‑faith mediation administered by a mutually agreed‑upon neutral mediator in Delaware. Each party shall bear its own costs and an equal share of the mediation fees.
  • If the Dispute is not resolved within 60 days after the initiation of mediation, the matter shall be resolved exclusively by final and binding arbitration conducted in accordance with the rules of the American Arbitration Association (AAA) or another recognized arbitral body, to be held in Wilmington, Delaware. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
  • You waive any right to bring or participate in any class action, class arbitration, or other representative proceeding. All claims must be brought in an individual capacity.
  • You acknowledge and agree that you are waiving your right to a trial by jury and to litigate in court (except to enforce an arbitration award or seek equitable relief pending arbitration).

This dispute resolution process shall survive the termination of this Agreement or your relationship with TelyRx, the Practice, or Provider.

10. TERMINATION

We may suspend or terminate your access to the Services at any time, with or without cause. You may also stop using the Services at any time. Provisions that, by their nature, should survive termination (e.g., IP, liability, indemnity, dispute resolution) shall remain in effect.

11. CHANGES TO TERMS

TelyRx may update these Terms at any time. We will post changes on this page with a revised effective date. Your continued use of the Services after such changes constitutes acceptance of the new Terms.

12. CONTACT INFORMATION

For questions about these Terms, contact us at:

TelyRx Legal Department
Email: legal@telyrx.com
Mail: 24761 US HWY 19 N
Clearwater, FL 33763